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Refund Policy

Last Updated: August 2026

At IA Caddy, we aim to provide a transparent and fair experience for all our users.

This Refund Policy explains the conditions applicable to purchases made on our platform, including AI Guides, IA Caddy Tokens, and any other services that may be offered.

By making a purchase on IA Caddy, you agree to the terms described in this policy.

1. Our Commitment

We make every effort to provide high-quality AI Guides, personalized recommendations, and a simple, secure user experience.

If you encounter an issue with your purchase or while using our services, we encourage you to contact us. Every situation will be carefully reviewed.

2. Purchasing an AI Guide

When an AI Guide is purchased, it is unlocked and added to your user account.

Unless otherwise stated, access to the AI Guide remains available in your account.

Due to the digital nature of the service, AI Guides that have already been unlocked are generally non-refundable, subject to applicable law.

3. Purchasing IA Caddy Tokens

IA Caddy Tokens allow users to run certain analyses offered on the platform.

Unused Tokens remain associated with your account.

Tokens that have already been consumed to run an analysis are non-refundable, except where required by applicable law.

4. Generated Analyses

Each analysis is personalized using the information provided by the user.

Once processing begins, the computing resources and artificial intelligence technologies required to generate the result are immediately used.

For this reason, an analysis that has already been completed is generally non-refundable, subject to applicable law.

4.1 Nature of AI-Generated Results

Analyses, reports, and recommendations provided by IA Caddy are generated using artificial intelligence technologies, based in part on information provided by the user and information available at the time of execution.

Although we strive to deliver relevant, high-quality results, these may contain errors, omissions, estimates, or incomplete information. IA Caddy does not guarantee that every result will perfectly meet each user's specific expectations, preferences, or objectives.

Once an analysis has been completed and the result has been delivered and made accessible in accordance with the purchased service, subjective dissatisfaction with its content, presentation, or recommendations does not automatically entitle the user to a refund or a free additional execution.

Users who wish to obtain a different analysis, modify the information provided, or explore another scenario must normally perform a new execution using the applicable number of IA Caddy Tokens.

However, if a technical issue, processing error, or service failure attributable to IA Caddy prevents the delivery of a result that meets the purchased service's requirements, users may contact our team to have the situation reviewed.

The results provided are decision-support tools. Users remain responsible for verifying important information and consulting a qualified professional when appropriate. Nothing in this policy limits any rights or remedies provided by applicable law.

5. Situations That May Qualify for a Refund

Depending on the circumstances, a refund or credit may be granted, particularly when:

  1. A payment was charged twice;

  2. A technical error prevented an AI Guide from being fully executed;

  3. An issue attributable to IA Caddy prevented delivery of the result;

  4. A purchase was made due to an obvious error on our part.

Each request is reviewed individually.

6. Situations That Generally Do Not Qualify for a Refund

A refund will generally not be granted in the following situations:

  1. An AI Guide has already been unlocked;

  2. An analysis has already been completed;

  3. Tokens have already been used;

  4. The result does not meet the user's personal expectations;

  5. Incomplete or inaccurate information was provided during the analysis;

  6. The user changes their mind after making a purchase.
    These conditions are subject to applicable consumer protection laws.

7. Discontinuation of IA Caddy Operations

If IA Caddy decides to permanently cease operations or discontinue a service requiring IA Caddy Tokens, reasonable measures will be taken to minimize the impact on affected users.

Whenever reasonably possible, IA Caddy will inform affected users before the planned discontinuation date and may provide a transition period allowing them to use services that remain available and download their results.

8. Purchased and Unused IA Caddy Tokens

In the event of a permanent shutdown, IA Caddy Tokens purchased by the user that remain unused and are eligible for a refund may be refunded based on their applicable purchase value, subject to applicable laws and the terms of this policy.

When a bundle or promotional offer includes an AI Guide, Tokens, or other benefits, IA Caddy may determine the refundable portion corresponding to purchased and unused Tokens based on the value assigned to them at the time of the transaction.

Free, promotional, bonus, or complimentary Tokens have no refundable monetary value unless required by law.

9. Purchased or Unlocked AI Guides

Unlocking an AI Guide constitutes the purchase of a right to access and use the service in accordance with IA Caddy's Terms of Use. It does not guarantee permanent or unlimited operation of the service.

When an AI Guide has already been made available to the user and could be used under the applicable conditions, its subsequent discontinuation does not automatically entitle the user to a full refund of the original purchase price.

However, if a purchased AI Guide becomes unavailable before the user has had a reasonable opportunity to benefit from it, IA Caddy may, depending on the circumstances and subject to applicable laws, offer a full or partial refund, a credit, or another appropriate remedy.

10. Subscriptions

If IA Caddy offers subscriptions at the time of a permanent shutdown, future renewals will be discontinued as soon as reasonably possible.

If a payment has been collected for a service period that cannot be provided due to the permanent discontinuation of operations, IA Caddy will assess the refund of the applicable portion in accordance with applicable laws and terms.

11. Refund Procedures

IA Caddy may request information reasonably necessary to verify the account holder's identity, the original transaction, the number of eligible Tokens, or any other information required to process the refund.

Whenever possible, refunds will be issued using the payment method used for the original transaction. If that payment method is no longer available, IA Caddy may propose another reasonable method.

Nothing in this Refund Policy limits the rights granted to consumers under applicable laws, including Québec's Consumer Protection Act.

12. Requesting a Refund

Refund requests should be submitted within a reasonable period following the purchase. To help us process your request, please provide:

  1. Your name;

  2. The email address associated with your account;

  3. The approximate date of purchase;

  4. A description of the issue encountered.

We may contact you to request additional information if necessary.

13. Processing Time

Refund requests are reviewed as promptly as reasonably possible.

If a refund is approved, it will be issued using the original payment method whenever possible.

Processing times may vary depending on the financial institutions involved.

14. Changes to This Policy

IA Caddy may update this Refund Policy to reflect changes to its services or legal requirements.

The date of the latest update will always be indicated at the top of this page.

15. Contact Us

For any questions regarding a purchase or refund request, you can contact us using the contact information available on our website.

We are committed to reviewing every request with care, fairness, and transparency.

Thank you for trusting IA Caddy.

Our goal is to provide high-quality AI Guides and a simple, secure, and fair purchasing experience.

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